This Privacy Policy was last updated on March 1, 2026. It governs the collection, use, and protection of your personal information when you use our banking and financial services.

1. Information We Collect

We collect personal and financial information necessary to provide you with secure banking services. This includes identity details, account information, transaction data, and device/usage information when you access our platform.

2. Personal & Financial Data You Provide

When you open an account or use our services, we may collect: your full name, date of birth, Aadhaar number, PAN, mobile number, email address, bank account details, and KYC documents. This information is required for regulatory compliance under RBI guidelines.

3. How We Collect Your Data

We collect data directly when you register, transact, or contact us. We also collect usage data automatically — such as IP address, browser type, device identifier, and pages visited — to improve service security and performance. We use cookies only for session management and fraud prevention.

4. How We Use Your Information

1. Processing fund transfers (NEFT, RTGS, IMPS, UPI) and bill payments on your behalf;
2. Verifying your identity and maintaining KYC compliance as mandated by the Reserve Bank of India;
3. Sending account alerts, transaction notifications, and important service updates via SMS and email;
4. Detecting and preventing fraud, unauthorized transactions, and security breaches in real time;
5. Generating reports required by DICGC, RBI, and other regulatory authorities.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share your information with:

• The Reserve Bank of India (RBI) and DICGC for regulatory reporting;
• Payment networks (NPCI, NEFT/RTGS clearing houses) to process your transactions;
• Authorized KYC verification agencies and government e-KYC systems (Aadhaar/UIDAI);
• Fraud prevention and cybersecurity partners bound by strict confidentiality agreements.

6. Data Security

We use 256-bit SSL encryption, two-factor authentication, and continuous monitoring to protect your data. All financial data is stored on RBI-compliant servers hosted within India. Our security practices are regularly audited by independent third parties.

7. Your Rights & Choices

You have the right to access, correct, or request deletion of your personal data (subject to regulatory retention requirements). To exercise these rights, contact our Data Protection Officer at info@nexusmudra.com or call us at +91 9473381177.

8. Children's Privacy

Our banking services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. Minor accounts require a parent or legal guardian as a joint holder and are subject to additional verification.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our services. We will notify you by email or SMS at least 30 days before any material change takes effect. Continued use of our services after notification constitutes acceptance of the updated policy.