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Frequently Asked Questions

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Frequently Asked Questions

Everything You Need to Know About Our Banking Services

You can initiate an IMPS or UPI transfer anytime — 24 hours a day, 7 days a week including holidays — directly through our app or banking portal. Simply log in, select "Fund Transfer", choose IMPS or UPI, enter the beneficiary's account number/IFSC or UPI ID, enter the amount, and confirm with your MPIN. Funds are credited to the recipient instantly.

IMPS supports transfers up to ₹5 lakh per transaction, available 24/7. NEFT has no minimum or maximum limit and is processed in hourly batches from 8 AM to 7 PM on working days. RTGS is available for transfers of ₹2 lakh and above, ideal for high-value transactions, and is processed in real time during banking hours. All limits are as per current RBI guidelines.

KYC (Know Your Customer) is mandatory under RBI regulations. You can complete it online using Aadhaar-based e-KYC or by visiting a branch. You will need to submit a valid Aadhaar card (for address and identity proof) and PAN card (for tax identification). For video KYC, you'll need a smartphone with a camera. Full KYC is typically completed within 24 hours.

Yes. We are a fully RBI-licensed banking partner. Your deposits are insured up to ₹5 lakh per depositor per bank by the Deposit Insurance and Credit Guarantee Corporation (DICGC), a subsidiary of the Reserve Bank of India. Additionally, all transactions are secured with 256-bit SSL encryption and monitored 24/7 by our fraud detection team.

AEPS (Aadhaar Enabled Payment System) allows you to perform basic banking transactions — cash withdrawal, balance enquiry, fund transfer, and mini statement — using only your Aadhaar number and biometric fingerprint. It is especially useful in rural and semi-urban areas where internet access may be limited. Transactions are facilitated through our network of trained banking agents with Micro ATM devices.

Yes. Our platform supports a wide range of bill payment and recharge services through the BBPS (Bharat Bill Payment System) network. You can pay electricity, water, gas, broadband, insurance premiums, and other utility bills, as well as recharge prepaid mobiles and DTH connections — all from a single dashboard, 24/7, with instant confirmation.

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Whether it's domestic money transfers or business payments, Nexus Mudra is your fast and simple solution.

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